Lost and found, rebuilt
Lost something? Let’s get it back.
FindBack AI matches what you lost with what someone found, checks that it’s really yours, and gets it back to you — without either of you sharing a phone number, an email address or a home address.
Free to report, search, claim and chat. The iPhone and Android apps are coming soon; lost & found desks have their own tools.
Keys
Found near Union Station
The finder posts a photo and a rough spot. Private details — what’s on the keyring — stay with the owner.
Never shared at any step: phone number email home address
If you lost something
- Report it in two minutes. What it is, a photo if you have one, roughly where and when. Keep the details only you would know — a scratch, a serial number, what’s inside — for the claim.
- Get told about matches. FindBack compares your report with items people and desks have found nearby and at the places you listed.
- Prove it’s yours, then choose how it comes home. Collect at a desk, meet in a public place, or pay for a prepaid USPS label to a Post Office or locker you pick.
Nothing to pay unless you choose a mailed return: postage at USPS’s price plus a $8.99 fee, shown before you pay.
If you found something
- Post it, without posting your details. A photo and a rough spot are enough. Your name, number and address stay private.
- Let the owner prove it. Ask what only the real owner would know; you decide, and the chat opens only after you approve.
- Hand it over your way. A participating desk or police station near where you found it, a public meet-up, or a QR code to show at any Post Office — nothing to print, nothing to pay.
Where state law sends valuable finds to the police, the app tells you and points to the right station.
How it works
From “I lost it” to “I got it back”
Report it
Describe what you lost or found, add photos, and mark roughly where and when. Keep private details, like a serial number or what’s written inside, for yourself.
Get matched
FindBack compares photos and descriptions with reports nearby, and with the lost & found desks you list under “Where I’ve been”, then tells you about likely matches.
Prove it’s yours
Send a claim with details only the owner would know. The finder or the desk checks them before anything is released. Nobody sees your evidence except the person deciding.
Get it back
After approval the app shows how the item gets home: handed to a participating lost & found desk or police station near where it was found, met in a public place, or, where available, posted with a prepaid label the owner pays for. Both sides confirm, and nobody shares an address.
Privacy by design
Built so the wrong person can’t walk away with your things
Lost and found is a target for scams and for people claiming items that aren’t theirs. FindBack is designed around that.
- Serial numbers, ID numbers and private notes are encrypted and never shown publicly.
- Public maps show an approximate area, never your exact location.
- Photo location data (EXIF and GPS) is removed from every image you upload.
- Your email address, phone number and home address are never shown to the other person, at any step of the return.
- Chat opens only after a claim is approved, and FindBack warns you when a message asks you to read back a verification code, a common lost-and-found scam.
- Lost medical items, such as hearing aids, medication or a mobility aid, are hidden from public view by default.
- Nothing about payment can be exchanged before the item is back: a thank-you to a finder, if the owner offers one, is fixed before the handover and sent only after it.
Prepaid returns
What a return costs
When an item can’t be handed over in person, the owner can pay for a prepaid USPS label. The finder shows a QR code at any Post Office counter, no printing, and the parcel goes to a Post Office or USPS Smart Locker the owner chooses, never to a home address. If it can’t be delivered or isn’t collected, USPS returns it to the participating police department for the area where the item was found — never to the finder’s home and never to FindBack. Shipping is offered where such a department has joined; elsewhere the in-person options remain.
- Postage at the carrier’s price. FindBack passes USPS postage through at cost and shows you every service you can choose from.
- One flat service fee of $8.99, whichever service you pick. That is the only thing FindBack earns on a return.
- Full refund if you cancel before the carrier scans the parcel, and automatically if the label is never used within 10 days.
- Nothing is charged until the claim is verified and the finder has packed the item. Rewards, if any, stay between the two of you.
Estimate a return
For people
Free, always
Filing a lost report, searching, claiming, chatting and collecting an item in person cost nothing, and FindBack never sells your data. A thank-you to the finder is optional and stays between the two of you. Prepaid return shipping, when it becomes available, is paid by the owner at carrier cost plus a small service fee, and never before the claim is verified.
For institutions
Desk tools for airports, transit, campuses, hotels, venues and police departments
Log items in seconds, keep a custody register with legal hold periods, publish a found-items page with QR posters, and return more items with less counter time. Police and public-safety departments use the same plans, with a 10% return-ready discount because they receive returned parcels for their area.